Who can redeem points on IHG® One Rewards Access?
Can I redeem for a reward if I live outside the United States?
How often are new rewards introduced onto IHG® One Rewards Access?
Is there a limit to how many rewards I can redeem for on IHG® One Rewards Access?
What about the privacy of my information?
IHG® One Rewards is fully committed to protecting your privacy and security. Please read our Privacy Statement for details.
How do I log in?
What do I do if I have lost my IHG® One Rewards number and/or forgotten my password/PIN?
To view your IHG® One Rewards account, visit ihgonerewards.com and click on the IHG® One Rewards logo near the top right corner of the page. Click on the “Reset password” link and enter the email address associated with your account into the entry field. You will receive an email with a link to reset your password.
Where can I update my email address?
You can update your email address at ihgonerewards.com. Sign in with your IHG® One Rewards number and password, click on ‘My Account’ on the top navigation bar. Click on ‘Personal Information’ and you will be able to change your password and other personal information.
Status of your rewards will be sent by email. It is important to have a valid email address in your IHG® One Rewards profile.
What is a “Redeem Now” reward?
How do I Redeem Now?
What happens after I “Redeem Now”?
The reward I want states that it is sold out. Can I still buy it?
What is a “Bid Now” reward
How do I “Bid Now”?
What is a bid increment?
What is a maximum bid amount?
Can I increase my maximum bid after I've placed a bid?
Can I place a bid even if I do not have enough points in my account balance now, but add points to my account later if I am the winner?
Can I purchase or transfer missing points to top up my IHG® One Rewards Access bid?
At the time of redemption, you must have enough points in your account to cover the amount to redeem for rewards on IHG® One Rewards Access. You cannot top up your account to bid on a reward, however, you can purchase points or transfer points from one IHG® One Rewards account to another at ihgonerewards.com.
Please note – there is a limit to the amount of points a member can purchase in a calendar year as stated in the IHG® One Rewards Membership Terms and Conditions and can take up to 72 hours for points to become available. Rewards or experiences cannot be held or guaranteed to be available during this time.
Where can I monitor my activity?
How long are my bids valid?
How long will a listing remain live?
Can I submit a bid offline?
Can I retract a bid?
Why am I seeing a different 'Current Bid' on the IHG® One Rewards Access home page than on the actual reward details page?
What is Auto Bid Extend?
Why does it appear that I have to place multiple bids in order for my bid to be accepted?
This is because a Maximum Bid has been placed, which is an amount higher than the bid increment. This is the maximum value that a bidder is prepared to offer in order to win this reward. You can place a maximum bid of your own in order to try to outbid the current bid, or you may choose to continue bidding in increments until your bid is accepted. Here is an example:
A reward has a starting bid of 10,000 points and a bidding increment of 1,000.
- Member A bids 10,000 points and is in the winning position.
- Member B bids 20,000 points as his maximum bid, and is now in the winning position, but with a bid of only 11,000 points.
- Member C comes in, sees a leading bid of 11,000 points, and bids 12,000. Member C will expect to now be the winning bidder, but in reality, Member B is still winning at 13,000 points because his maximum bid is “upping” each bid automatically until his maximum bid is met.
- Member C now bids 14,000 points, but Member B is still winning at 14,000. Eventually, member C bids up to 21,000 and is now in the winning position.
I appear to have been outbid by an amount smaller than the bid increment. How does this occur?
In some cases, it's possible that another bidder's standing maximum bid is greater than yours, but by less than the bid increment. In this case, the other bidder will be winning at exactly their maximum bid. Here is an example:
A reward has a starting bid of 10,000 points and a set bidding increment of 1,000 points.
- Member A bids 10,000 points at the outset, and so is winning.
- Member B decides to bid their entire current balance of 12,123 points set as their Maximum Bid. Member B is now winning with a bid of 11,000 points.
- Member C comes in and bids 12,000 points, but Member B is still leading with a bid of 12,123 points. Note that this amount is greater than Member C's bid by only 123 points, even though the minimum bidding increment is 1,000 points, because when Member B entered their bid, it was 2,123 above the current winning bid.
The IHG® One Rewards Access site is down but I have placed a bid. How will I know if I won?
You will be kept informed of winning bids by email. If you are the winner, points will be automatically debited from your IHG® One Rewards account and the redemption will be indicated at auctions.ihg.com on the Bid Status page.
How do I find out if a reward has ended?
What is my “Watch List”?
What is a private experience?
How will I know if I win?
How will my account be debited when I win?
Can I cancel, refund or change my reward from IHG® One Rewards Access?
Rewards redeemed or won on IHG® One Rewards Access cannot be exchanged, modified, cancelled or refunded. Read the IHG® One Rewards Access Terms and Conditions for more information.
What happens if I do not have sufficient points in my account when the bid closes?
I won a reward on IHG® One Rewards Access and have not received details. What do I do?
Please allow 24 hours after close to hear from an IHG® One Rewards Access representative. If you have not heard from us, contact us at AccessExperiences@ihg.com and provide your IHG® One Rewards number and the reward you won to help us assist you. Please note our hours of operation: Monday – Friday, 9am – 5pm EST.
What attendee information do I need to provide and why is it important?
What if I have a question about my reward or experience?
Please refer to this FAQ and the reward / experience itinerary provided before your event. If you still have a question, reach out to your day-of contact listed on the experience itinerary if one is provided or you can send an email to AccessExperiences@ihg.com and a team member will assist you.
What if I need special accommodations for my experience?
I need to change an attendee detail last minute, whom do I contact?
Will I be refunded if an event is postponed due to local restrictions?
What are the safety measures taken by the event venue?
Will I be refunded if I have COVID-19 symptoms?
Do I need to get tested before or do I need to bring a vaccine passport?
Do I need to wear a mask?
What are the local restrictions in relation to COVID-19?
Why can’t I use or see all of the IHG® One Rewards Access site’s functionalities?
Who do I contact if the IHG® One Rewards Access site is not working?
Don't see your question listed here?
If you have further questions about IHG® One Rewards Access or the specific packages available for bidding, please click on the 'CONTACT US' link at the bottom of the page and send us your question. A member of our support team will respond as quickly as possible during normal business hours. Please note our hours of operation are Monday – Friday, 9am – 5pm EST.
If you have a question about your IHG® One Rewards account, purchasing points, or any other IHG® One Rewards -related questions, please visit Customer Care to find out how to contact an IHG Customer Care team member.